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  • I'm having trouble placing my order. What can I do?
    We're sorry to hear that! It may help to try closing your browser and starting fresh, but if you continue to have trouble, just email us at so we can troubleshoot and help you place your order.
  • What should I do if my promo code doesn't work?
    As a quick reminder, only one discount code can be applied per order, and each code can only be used once per customer. All discount codes are not valid on previous orders. Other restrictions may apply. Please email if you're still having trouble!
  • Help! How can I cancel/edit my order?
    Unfortunately our team is not able to make any changes to orders after they are placed, including editing the contents of an order, retroactively applying a promotional code, or cancelling it entirely. Please confirm all details, including shipping information and the contents of your order before completing it!
  • Where does FēLē ship?
    We currently ship to all 50 U.S. states through USPS First Class and Priority Mail. Orders will ship using the shipping method selected at checkout, after a 2-3 business day processing period. You may experience longer delivery times when shipping to Hawaii, Alaska, and remote areas up north in Canada. Orders shipping to APO, FPO, or DPO addresses may require up to 28 business days to be delivered. Not in the US? We do ship internationally, but please be aware that you will be responsible for covering this cost. We're currently working on expanding our international presence, so email us at to add your name to our wait list! We can't wait to be a part of your life!
  • What should I do if there's a problem with my order?
    All of our orders are packed and shipped with care and love, but if there's something wrong with your order, please email us at right away! It's often helpful to send photos of the issue so our team can quickly assess the problem and help make things right as soon as possible.
  • What is your return policy?
    We have a 15-day Money-Back-Guarantee. If 15 days have gone by since receiving your product, unfortunately, we can’t offer you a refund. To be eligible for a return, your item must be unused/unopened and in the same condition that you received it. Be advised, you will be responsible for all related return shipping costs. Once the item is processed, the return will be complete. To start a return or learn more about returns click here.
  • Is your website secure?
    We take our customers’ security very seriously. Our website is 100% secure and we follow the same security procedures as all of the big name online shops. When credit card information is transmitted to our payment processor, it is done so using SSL encryption. You can rest assured knowing that we never save payment information from previous orders, nor will we share your information with third parties.
  • How do I become a FēLē Ambassador?
    Thanks for your interest in joining our community of Ambassadors to spread the word about FeLe! Please click here to learn more about our Ambassador program. Here you can fill out our online form! Once submitted, we’ll review your application. If there is an opportunity, a member of our team will contact you directly!
  • Can't find what you need here?
    Email us anytime at
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